Return Policy
You can return products for a refund within 30 days of purchase. Use the Return & exchange portal below to place your request.
Refunds: If you choose a refund, a return shipping fee of £10 will be deducted from your refunded amount.
Exchanges: If you wish to exchange your item for another product, a return shipping fee of £5 will be deducted from your refunded amount.
Gift Cards: If you prefer to receive your refund as a gift card, a return shipping fee of £5 will be deducted from your refunded amount. However, you will receive a 15% bonus.
Please make sure all returned products are unwashed, and neatly folded in the packaging including all tags.
Our return center is located in Denmark and we process exchanges and returns on a daily basis. Depending on where you sent your return package from, it can take up to 7-14 days for it to reach us, and an additional couple of working days for your parcel to be processed. If you haven’t heard from us, then we either haven't received or processed your return yet. If in doubt, you can always send us an email and we’ll have a look at what’s going on.
Please allow 2-3 working days after we have received your package for your return to be processed, and up to 30 days for your bank to transfer the refund to your account. We will send you an email as soon as your return has been processed and the refund is on its way.
You’re always welcome to return or exchange a product if it does not fit quite right. But please bear in mind that shipping goods back and forth generates unnecessary greenhouse gases that are accelerating climate change. We encourage you to choose your products carefully to avoid unnecessary return shipments.